Welcome to the Utilities Department
The Utilities Department provides reliable water, sewer, electric, and gas services to all Demo City residents and businesses. We're committed to providing affordable, sustainable utilities while maintaining excellent customer service.
Our team works 24/7 to ensure your utilities are always running smoothly. From billing questions to emergency repairs, we're here to help!
Contact Information
Customer Service: (555)-555-5555 ext. 400
Emergency Line (24/7): (555)-555-5555 ext. 401
Email: utilities@demo-city-state.com
Hours: Monday - Friday, 8:00 AM - 5:00 PM
Address: 789 Utility Drive, Demo City, Some State USA 00000
Services We Provide
💧 Water Service
- Residential and commercial water connections
- Water quality testing and monitoring
- Water main repairs and maintenance
- Water conservation programs
- Leak detection and repair assistance
🚰 Sewer Service
- Sewer line connections
- Sewer line maintenance and repairs
- Drain cleaning services
- Sewer backup assistance
⚡ Electric Service
- Residential and commercial electric connections
- Power line maintenance
- Outage reporting and restoration
- Energy efficiency programs
- Solar panel interconnection
🔥 Natural Gas Service
- Gas line connections
- Gas line maintenance and safety inspections
- Gas leak response (call immediately if you smell gas!)
- Gas appliance safety checks
Pay Your Bill
Online Payment
Pay your utility bill online 24/7 at our secure payment portal. (Coming soon - currently in development!)
By Phone
Call (555)-555-5555 ext. 400 to pay by phone using your credit or debit card.
By Mail
Send your payment to:
Demo City Utilities
P.O. Box 123
Demo City, Some State USA 00000
In Person
Visit our office at 789 Utility Drive, Monday-Friday, 8 AM - 5 PM. We accept cash, check, and credit/debit cards.
Auto-Pay
Set up automatic payments from your bank account or credit card. Never miss a payment! Call us to enroll.
Rate Information
| Service | Base Rate | Usage Rate |
|---|---|---|
| Water | $15.00/month | $2.50 per 1,000 gallons |
| Sewer | $12.00/month | $2.00 per 1,000 gallons |
| Electric | $10.00/month | $0.12 per kWh |
| Natural Gas | $8.00/month | $0.85 per therm |
Rates are subject to change. Contact us for current rates and any applicable discounts.
Meet Our Team
Director Patricia Williams
Utilities Director
Director Williams has over 20 years of experience in utility management. She's committed to providing reliable, affordable utilities while promoting sustainability.
Manager James Anderson
Operations Manager
Manager Anderson oversees day-to-day utility operations and emergency response. He ensures our crews respond quickly to any service issues.
Energy Efficiency Programs
💚 Home Energy Audit
Schedule a free home energy audit! Our certified energy auditors will identify ways to reduce your energy usage and save money on your bills.
💰 Rebate Programs
We offer rebates for energy-efficient appliances, LED light bulbs, smart thermostats, and more! Ask us about current rebate programs.
☀️ Solar Power
Interested in solar panels? We can help you connect your solar system to the grid and may offer net metering credits for excess energy you generate.
🌱 Green Energy Options
Choose to support renewable energy! Opt into our green energy program to have a portion of your electricity come from renewable sources.
Emergency Procedures
🚨 Power Outage
If you experience a power outage, call our emergency line immediately: (555)-555-5555 ext. 401. We'll dispatch a crew to restore your service as quickly as possible.
⚠️ Gas Leak
If you smell gas:
- Leave the area immediately
- Do not use electrical switches, phones, or anything that could create a spark
- Call our emergency line: (555)-555-5555 ext. 401
- Call 911 if the leak is severe
💧 Water Emergency
For water main breaks, flooding, or other water emergencies, call our 24/7 emergency line: (555)-555-5555 ext. 401
Water Conservation Tips
- Fix leaky faucets and toilets immediately
- Take shorter showers
- Use a broom instead of a hose to clean driveways
- Water your lawn in the early morning or evening
- Install low-flow showerheads and faucet aerators
- Only run dishwashers and washing machines with full loads
- Consider installing a rain barrel for garden watering
New Service Connections
Moving to Demo City? Need to start new utility service? We make it easy!
To start service:
- Call our customer service line: (555)-555-5555 ext. 400
- Provide your address and contact information
- Schedule a connection date (usually within 2-3 business days)
- Pay the connection fee (varies by service type)
We'll take care of the rest! Most connections can be completed the same day.